\u201cBest Practices for Client and Project Management\u201d is a subjective topic because everyone has a different opinion about how to develop the needed skills. Some place emphasis on professional training, while others find hands-on mentorship as a starting point.<\/p>\n
I think that there is a much simpler way to get started.<\/p>\n
After working for eight years with clients from small agencies to big corporations, and learning from all the mistakes, I found there are five basic questions that should be answered and introspected to make a client relation successful-<\/p>\n
Who exactly is your client? A techie, manager, marketeer, or a user.
\nWhat is expected from you? Go beyond gathering requirements and find out what your clients\u2019 & their customers` expectations are.
\nWhen do you plan to give ongoing demos, and delivery? Build predictability.
\nWhy do clients send you those agitated mails? What is the real reason behind them?
\nFinally, I will speak about
\nHow can you make this happen: by following the LED principal – Lead, Empathise, Document.<\/p>\n
In my experience, answering these questions are building blocks for a successful client relationship- whether a small theme project or one with a huge scope. Because at the end of the day, we are humans dealing with humans.<\/p>\n
This talk is intended for anyone who deals with client\/customer management.<\/p>\n","protected":false},"excerpt":{"rendered":"
\u201cBest Practices for Client and Project Management\u201d is a subjective topic because everyone has a different opinion about how to develop the needed skills. Some place emphasis on professional training, while others find hands-on mentorship as a starting point. I think that there is a much simpler way to get started. After working for eight … Continue reading “Handling clients, the human way!”<\/span><\/a><\/p>\n","protected":false},"author":10320177,"featured_media":0,"template":"","meta":{"_wcpt_session_time":1487494800,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[518],"footnotes":""},"session_track":[30036],"session_category":[],"class_list":["post-519","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-track-one"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/phePHu-8n","jetpack_likes_enabled":false,"session_date_time":{"date":"February 19, 2017","time":"2:30 pm"},"session_speakers":[{"id":"518","slug":"vivek-jain","name":"Vivek Jain","link":"https:\/\/kochi.wordcamp.org\/2017\/speaker\/vivek-jain\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/kochi.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kochi.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/kochi.wordcamp.org\/2017\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":1,"href":"https:\/\/kochi.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/519\/revisions"}],"predecessor-version":[{"id":1533,"href":"https:\/\/kochi.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/519\/revisions\/1533"}],"speakers":[{"embeddable":true,"href":"https:\/\/kochi.wordcamp.org\/2017\/wp-json\/wp\/v2\/speakers\/518"}],"author":[{"embeddable":true,"href":"https:\/\/kochi.wordcamp.org\/2017\/wp-json\/wporg\/v1\/users\/vivekjain"}],"wp:attachment":[{"href":"https:\/\/kochi.wordcamp.org\/2017\/wp-json\/wp\/v2\/media?parent=519"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/kochi.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_track?post=519"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/kochi.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_category?post=519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}